It takes the "community" aka beauty influencers to alert Morphe & Jaclyn Hill that their product The Vault isn't up to par? and they blame "inconsistent production" Bitch please, so it's not the formula that is the problem? History repeats. Becca much. pic.twitter.com/5QftF2ImMq
Consumers on Twitter and Youtube were pretty upset about the quality (or lack thereof) of the Morphe x Jaclyn Hill Vault palette. One person compared the swatches Hill showed in her video with the real swatches they took; the results were not great.
How it’s “supposed” to swatch vs how it ACTUALLY swatches. And yes, I’ve contacted Morphe and told them if they though I was unlucky and got a bad batch, to exchange it for me. But instead, they gave me a refund because even they don’t have faith in their product. ????????♀️ pic.twitter.com/ewnIayNIQu
"People are getting palettes that are not having good pigmentation, not swatching well. First of all, let me just say that this news broke my heart. It does not matter what I feel, what matters is that you guys are spending money on a palette and it should be exactly what I say, and what Morphe says, it should be what we promise," Hill said in the video.
Hill has told buyers to return the palettes, but claims in the video that only 1 percent of the palettes have been returned. This, to her, signifies that the palette is actually good and that people are just hating with their negative reviews.
"I do want to apologize to you guys for making you feel like I have been shoving Morphe down your throat recently. I have seen these comments quite a lot on social media," she says. "I completely get it."