Saks Fifth Avenue may be in deep legal trouble over what allegedly happened at its Gucci beauty counter in New York. Canadian Tracey Dunn visited the New York location and claims that a Gucci representative forcefully applied eyeliner to her eye, as reported by CTV News. Dunn also claims that the eyeliner and its aggressive application caused her pain, long-term vision issues, and even lash loss! In other words, Dunn is describing the ultimate beauty counter nightmare and it just may cost Saks Fifth Avenue and Gucci a couple of million dollars.
The details in the court filings about exactly what pain Dunn claims she experienced are straight-up shocking.
"During the sudden, abrupt and un-invited application of an eyeliner to the plaintiff, by the defendants, their employees, servants and/or agents the plaintiff suffered pain and an immediate eye injury, permanent loss of her eyelashes, a physical disfigurement, mental and emotional pain and suffering and a measurable loss of income," the court documents share.
Translation: Dunn alleges that she was immediately hurt by the way the Gucci representative applied the eyeliner to her face and continues to experience pain and other discomforts because of it. That's so terrible.
Although the alleged Gucci beauty counter incident happened in 2016, Dunn also alleges that she still experiences the negative effects.
According to the documents, Dunn still suffers blurry vision. She also revealed that she has permanent eyelash loss. Per the documents, Dunn has visited multiple doctors including an ophthalmologist and a dermatologist. "To the date of this complaint the plaintiff still suffers with blurry vision, an inability to read for long periods of time, pain, soreness and sensitivity. Her physical appearance has been disfigured as she has no eyelashes," the filings report.
So how much is Dunn suing Gucci and Saks Fifth Avenue for her devastation?
Dunn is suing Gucci for $250,000 for damages and $1,000,000 for her loss of income. For punitive damages, she's seeking $500,000. That's $1.75 million, by the way. If her severe discomfort and financial troubles were truly caused by her encounter at the beauty counter, then it seems like she deserves all of this and more. For the record, it's not OK for any person working a beauty counter to apply makeup to a person's face without their consent. If a professional *does* receive consent, it's important to be gentle with clients and to listen to them when they ask you to stop or to change up how you're touching them.
That goes beyond cosmetics; it's basic customer service, common sense, and consideration.