Jaclyn Hill Cosmetics isn't having the sweetest first few days on the market. The brand launched on May 31, and in just a matter of days, its customers have filled up Twitter and Instagram with complaints about everything from damaged products to shipping delays, with no updates to unexpected fees.
Fans are livid that they are having so much trouble with a brand that they've waited so many years to enjoy. It's also super unfortunate because Jaclyn Hill has opened up multiple times about how long it has taken her to get her brand out into the world.
Check out their issues ahead and see how Jaclyn Hill Cosmetics is responding to an array of complaints.
Per the Jaclyn Hill Cosmetics Instagram, it does appear that the brand is trying its best to rectify many of these situations.
"I received my order in the mail today and my lipsticks were melted. They never sat outside or had time to melt in a mailbox. That is how they were delivered to me in hand. I sent you guys a DM & emailed customer service," the customer wrote to Jaclyn Hill Cosmetics on Instagram.
"Oh no! Customer service will get back to you soon," the brand responded.
The brand also assured its customers that it is sifting through emails about the damaged lipsticks.
"All of my lipsticks arrived damaged. Who do I contact?!" one person wrote in the brand's Instagram comments.
"Oh no! Please contact customer service. They are working their way through emails but they will answer you soon. firstname.lastname@example.org," the brand responded.
One fan shared that her lipstick broke after using it once, so the brand said that it would check out the entire batch to get to the bottom of the issue.
"I'm extremely unhappy with my lipstick," a fan wrote in. "After one application, it literally fell off the tube. Are you freaking kidding me right now?"
"Oh no! Let's make sure that there's nothing wrong. Could you DM us with a description of the issue and maybe some pics," the brand wrote back. "Also please take a pic of the shade label on the bottom so we can check the batch! We can of course get you a new one out ASAP if we have stock, and as soon as restocks come in if it's one of the shades we've sold out of."
There are a number of complaints from customers, and similar responses from Jaclyn Hill Cosmetics on Instagram. Let's hope the brand can get all of this sorted out very, very soon.